Shipping policy
I have a Problem with my Order
What order can we help you with?
- To make a general return, please email us at info@aguiandlar.com
- To report a missing item, please email us at info@aguiandlar.com
- To report a damage or defect please email us at info@aguiandlar.com
Track My Order
If you have an account, you can navigate to your order history to view your order status and track your orders.
All orders placed Monday-Friday (during non-promotional periods) before 5 pm within 2 business days. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday - Friday).
Please note: Orders placed during special promotions (Black Friday/Cyber Monday etc) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
Shipping
Domestic Orders (Mexico)
Standard Shipping: $5 delivered within 2-12 business days depending on your location.
Free Shipping on all orders over $100.
International Orders
Standard Shipping: $20 delivered within 2-17 business days depending on your location.
Free Shipping on all orders over $100.
Redirecting An Order
Domestic Shipments
Once an order is placed and you receive your shipping details we are unable to reroute it.
Refused Shipments
If your package is unable to be delivered, and is returned to sender, you will be refunded once the order has been received and processed in our warehouse. Orders returned to sender cannot be re-shipped, so please place a new order for your items.
Order Tracking Information
If you have an account, you can navigate to your order history to view and track your orders. Otherwise, you can view your order status and track your order by clicking here.
Once you receive your shipping confirmation email, please wait another 24 to 48 hours for your tracking information to be updated by the carrier.
